Liquid Customer Support
Whether you have questions about your account, need a hand navigating the markets, or just want to share feedback, our dedicated support team is here to help.
Live chat is the fastest way to reach us.
Frequently Asked Questions
How do I contact Liquid support?
Live chat is the fastest way to reach the Liquid support team. Start a chat from this page or from the help icon inside the app at app.liquid.trade, and describe the account, market, or order you need help with so the team can look it up straight away.
How do I fund my Liquid account?
Open the app and hit Deposit. You can send USDC or other tokens from major chains (Ethereum, Arbitrum, Solana, Base, and more), buy crypto with a debit or credit card, transfer via ACH, SEPA, or wire, or move funds in from apps like Coinbase and Cash App.
Does Liquid hold my funds?
No. Liquid is non-custodial: your funds stay in your own wallet and trades settle on-chain, so no account balance is held on your behalf. The smart contracts behind it are independently reviewed — the reports are on the audits page.
I can’t sign in to my account. What should I do?
Sign-in uses the email, Google, or Apple account you originally signed up with, so start by confirming you are using the same method. If the one-time code does not arrive, check spam and try again after a minute. If you still cannot get in, open a live chat with support and mention the sign-in method and the email on the account.
Where can I learn how trading on Liquid works?
Liquid Learn covers the mechanics in plain language — stop losses, liquidation, funding rates, and margin — and the beginner path is the place to start if you are new to perpetual markets.
Is Liquid affiliated with Liquid Brokers, liquidmarkets.org, or the former Liquid exchange?
No. Liquid is an independent trading platform at liquid.trade, with its trading app at app.liquid.trade. It is not affiliated with Liquid Brokers, with the firm at liquidmarkets.org, or with the former Liquid exchange (previously known as Quoine), which is no longer in operation. The only official Liquid domains are liquid.trade and its subdomains.